Every business has its problems and setbacks. We can’t expect everything to go smoothly because several factors can impact it. In renting, landlords will most likely encounter complaints from the tenants and partners. It is an inevitable part of being a landlord.

Although complaints are part of the experience, it does not mean we can take them for granted. We still have to learn how to deal with them to maintain the client’s satisfaction. Luckily, I can give you the most common grievances the tenants may have and how to handle them. You can help landlords if you know these things, and it will also impress them. Ready?

Maintenance concerns

Since the landlord’s job includes maintenance and repair, the tenants will rely on him to ensure everything inside the property is working. However, this type of complaint is frequent because the physical aspects of the property will undergo normal wear and tear.

The landlord should remember to address the concern as soon as possible because a delay in the repair will lead to customer dissatisfaction. Once the landlord receives the complaint, he should set up the date and time with the tenant to visit the property. Being a landlord does not give him the freedom to come and go as he pleases.

During the visit, they should identify the problem, what caused it, and how to repair it. The landlords should share the information with the tenants to keep them updated. After taking care of the complaint, landlords must do a follow-up to check the repaired damage.

Noisy neighbors

Noise complaints are common in buildings with multiple units. Sometimes it is unavoidable that one tenant may cause too much noise that it bothers other people. Usually, the tenant may try to talk to their neighbor about keeping it down. But if it does not work, the landlord may intervene.

If the rowdy neighbor is also the landlord’s tenant, he can remind them of the clause about noise in the lease agreement. If that does not work, there will be a possibility of eviction. However, if the guilty party is not the landlord’s renter, it complicates the situation. They may need to ask for assistance from authorities to deal with it.

Pest complaints

First, the best thing to do is prevent a pest invasion. The landlords must have a regular inspection of the property. But if it does happen, they must quickly resolve the problem.

If the landlord receives any complaints about pests, he should contact the exterminators ASAP. Advise the landlords to research the exterminators in their area and include them in their directories.

Pet complaints

Once the landlord allows pets inside the rental, he should expect noise, aggressive behavior, and smell complaints. The barking and pooping are relatively simple issues. The tenants should learn how to make their pets stop barking or, at least, keep it to a minimum. They should also get the hang of cleaning up after the animals because that is their responsibility. The landlord’s job is to call their attention and remind them of the rules. 

Aggressive behavior, however, should be handled immediately. It is a problem for the tenants’ safety and is serious. The pet owner should act on it and find corrective measures. If the problem persists, the landlord can issue a written notice and ask for assistance from professionals.

Landlords should always address complaints promptly. After all, it is part of their job to ensure a comfortable and safe environment as property managers. Tenants will appreciate landlords whom they can approach and trust to help them. As I said, complaints are inevitable. Even you have them sometimes.

But if there’s one thing you cannot complain about, it is Padleads. Try it out and experience a website that will let you post your property listings and vacancies. You can even syndicate them to a lot of places online. Hundreds, even thousands, of people will see your ads, and you will find a tenant in no time. No complaints about that, am I right?